What do I do if I ordered a card more than 10 days ago, but I have not yet received it?

Our couriers will attempt to deliver the cards to you 3 times. Please confirm that your mailing address in our records is correct. You can do this in the app by going to your Profile and selecting Contact Information. You will see your mailing address displayed there. 
If the address is correct, but you have not yet received the card, please advise our Customer Care team immediately.