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  1. FAQs
  2. Cash-out/Withdrawals

Withdrawal

How can I withdraw money from my Tonik Account?

You can transfer it out to your desired recipient in Tonik, or to other banks.

Can I withdraw directly from my Stash?

No, you have to move your funds from Stash to your Tonik Account first.

Cash-out Channels

My cash-out to my GCash account is getting rejected, what could be the reason behind it?

GCash has varying transaction limits based on a user's verification level. Check your verification level and its corresponding limits to see if you have already exceeded them.

Tonik to Tonik transfer

How do I transfer funds to another Tonik Account?

It’s simple. Go to your Home Screen, select Send -> Other Tonik customer.
You can input the recipient’s account number or mobile phone number.
Remember, the phone number must be your recipient’s registered number in Tonik.

What is the limit for Tonik-Tonik transfer?

You can see the latest transaction limits here: https://tonikbank.com/fees-and-charges/

How much is the charge for Tonik to Tonik transfer

It’s 100% free! Spread the good news so you have more friends on Tonik.

Transfer to other banks

How do I transfer funds overseas?

Sorry, we do not support this feature at the moment. You can transfer to another local bank in the Philippines and route your international fund transfer from there in the meantime.

Transactions

My cash-out/withdrawal transactions are not reflected in the transaction history or in my Statement of Account. What should I do?

Some transactions may not have been posted/settled and therefore are not appearing on your transaction history or in the Statement of Account.

However, if you believe with all your mind and heart that the transaction has been settled/posted but still is not appearing anywhere, please be a darling and contact our Customer Care via in-app Chat or via their hotline at +63 2 5322 2645.

My transaction fails but my balance has been debited. What should I do?

Please contact our Customer Care via in-app Chat or via the hotline at +63 2 5322 2645.

Fees & Limits

What are the fees for cashing out and withdrawals?

You can see the latest fees here: https://tonikbank.com/fees-and-charges/

How much can I withdraw/cash-out?

You can see the latest transaction limit here: https://tonikbank.com/fees-and-charges/

Which transfers will have fees?

Starting October 1, 2025, PESONet and Instapay transfers from Tonik to other banks will have a minimal fee of P8 per transaction. This fee only applies to send transactions. No fee in receiving funds, luv!

What are the transactions that remain free?

You can continue sending to other Tonik accounts for free. Payments to merchants and billers via QRPH also remain free of charge.

When will the fees be implemented?

Transfer fees will start on October 1, 2025. You can enjoy free transfers until September 30, 2025!

Why are you charging fees?

We charge a small fee to help keep the service running smoothly and securely. It covers the cost of maintaining reliable transfers for you. We’ve made sure the fee stays as low and fair as possible.

Will I pay if I send money to my Tonik account?

Tonik DOES NOT charge for receiving money from other banks. You may check with your (ex)bank for transfer fees they impose.

How is the fee charged? Is it debited from the transaction amount or on top of?

The transfer fees would be added on top of your transaction amount. You can send up to P50,000 to other banks via Instapay, and you would be debited P50,008 to include the fee.

How can I review my transactions and transfer fees?

To review your send transactions and fees you've paid for each, you may review your Transaction history by logging in to your Tonik app and tapping the History button on the dashboard.

I paid for my coffee but was charged a fee, I thought payment to merchants are free?

Payments done via Instapay's P2M (Pay to Merchant) and P2B (Pay to Biller) are still free. That means you can shop, dine, and pay your bills free of charge with QRPH participating merchants and billers. Some stores use personal QRs for their transactions -- like when you pay for your coffee and the recipient's name on the QR is a person's name and not the store's name. These count as person-to-person transfers which have a P8 fee.

Would you have transfer fee promos?

Stay tuned and follow our Facebook and Instagram pages for more news on Tonik promos!

For service interruptions, will the transaction fee be reversed to my account?

Should there be issues with your Instapay and Pesonet transactions, both the transaction amount and the transfer fee would be credited back to your Tonik account. You can review the refund details on the Tonik app's Transaction History dashboard.

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Contact Us customercare@tonikbank.com +63 2 5322 2645

Please note that our customer service team is available from 6:00 AM to 9:00 PM.

For fraud related concern, our hotline is available 24/7

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India

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Deposits are insured by PDIC up to ₱1 Million per depositor.

Tonik Digital Bank, Inc. is regulated by the Bangko Sentral ng Pilipinashttps://www.bsp.gov.ph/.

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