Tonik's Customer Assistance Management System
We take your complaints very seriously, luv.
You may reach us via our official Tonik Bank Customer Care channels below:
 

Phone Number:

+63 2 5322 2645

 

Email Address:

customercare@tonikbank.com

Customer Care:

Our In-App Chat

Step 1
Compliant received

We receive your complaint via any of the channels above.
 

Step 1
Step 2
Analyze the compliant

We analyze your complaint with the help of our award-winning customer care agents.

Step 2
Step 3
Resolve the compliant

We resolve your feedback as fast and as best we can, luv!

Step 3
Step 4
Record the compliant

We record your feedback so we can learn from it.

Step 5
Recommend process improvement if needed

We recommend improvements in the process because there’s always room for improvement.
 

Step 5
Step 6
Provide feedback to the Management

We provide feedback to management to give you an even better neobanking romance!

step 6
Start your neobanking romance with us today!
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