My Tonik account was closed? What happened?

Don't fret, luv! Rest assured, you we would not close your Tonik account without warning or reason.

There are a few reasons why Tonik would close a customer's account. The most common reason is that the account may not have been compliant to BSP know-your-customer (KYC) policies. For these cases, we send an email to the registered Tonik email address to request for additional documentary requirements like a government ID. Check your email if this may be the case!

For questions, please contact our Customer Care Team at +63 2 5322 2645 or [email protected] to help you out.