My Tonik account was closed, how do I re-open my account?

Just follow these steps, luv! From the Login screen or phone number input screen:

1. Attempt login by either proceeding with login authentication or by inputting your Tonik-registered phone number.
2. If still eligible, you will be prompted to begin the account re-opening process.
3. Continue to the OTP and verify that the Tonik-registered phone number is still your active phone number.
4. Review Tonik's latest T&Cs, then proceed with the face scan to verify your identity.
5. Upload one of the accepted valid IDs and verify the details read from your ID.
6. Check if your permanent address is up-to-date. If not, make sure to contact Customer Care afterward to update this.
7. Indicate your purpose for banking with Tonik and your account re-opening application will then be submitted.
8. Once reviewed and verified, you will receive notifications on the results of your application.
9. You can now log-in, but remember to contact our Customer Care team if you need to update your address or other personal details!