What documentary proof can I submit to help Tonik resolve my concern?

Hey, luv! You may submit the following documents to help us resolve your concern:

1. Transaction history showing the successful debit from your source (ex)bank account.
2. Email or SMS confirmation from your source (ex)bank confirming the successful debit from your account.

Please contact us through the chat feature in the Tonik App, or contact our customer care hotline at +63 2 5322 2645.. We will confirm the status of your cash in transaction with our payments provider, Xendit.

Hope this helps! XOXO