If the top up was confirmed as unsuccessful and my BPI, UBP, Gcash, Chinabank, RCBC account was already debited, when shall I expect a refund to my source or sending bank account?

  1. FAQs
  2. Cash-ins/Deposit
  3. If the top up was confirmed as unsuccessful and my BPI, UBP, Gcash, Chinabank, RCBC account was already debited, when shall I expect a refund to my source or sending bank account?

Hey, luv! Since our payments provider, Xendit, still has to coordinate with their partner banks and channels, It may take 5 to 7 days from when you provided sufficient documentary proof for your refund to be processed. Super thanks for understanding! XOXO