1. The participation in the program is open for all Tonik customers who onboarded during the Program Period and Qualified Existing Customers. Customers who have closed and reopened their Tonik Account are not eligible to participate in this program.
2. Qualified Existing Customers are customers who onboarded before the Program Period and have never had/received any fund from any source in their Tonik account before the start of the program.
3. To be eligible to obtain the program reward of P60, participants in this program must have completed all of the following missions before the end of the Program Period:
   1. Successfully upload a valid government ID. Please keep in mind that verification process of an ID can take up to 24 hours or up to 3 business days in case there is a need for manual verification such as when there is a mismatch between your ID and the information you provided during onboarding.
   2. Top-up any amount to Tonik Account. Top-up of Tonik Account may be done through PESONet transfers from other banks, or though other channels available in the top-up menu in the Tonik application such as via other banks’ debit card, over-the-counter partners, online top-ups (Gcash, BDO Direct, BPI, Unionbank). Any other method than specified in this Terms and Conditions is not accepted. The fund must be successfully credited to Tonik Account by April 30, 2022. Please keep in mind the various channels’ processing time for top-up.
4. Participants who complete the missions anytime between October 31, 2021 to November 30, 2021 will receive their reward via credit into their Tonik Account in the first week of December 2021. Participants who complete the missions anytime between December 1 to December 31, 2021 will receive their reward credited into their Tonik Account in the first week of January 2022. Participants who complete the missions anytime between January 1 to January 31, 2022 will receive their reward credited into their Tonik Account in the first week of February 2022. Participants who complete the missions anytime between February 1 to February 28, 2022 will receive their reward credited into their Tonik Account in the first week of March 2022. Participants who complete the missions anytime between March 1 to March 31, 2022 will receive their reward credited into their Tonik Account in the first week of April 2022. Participants who complete the missions anytime between April 1 to April 30, 2022 will receive their reward credited into their Tonik Account in the first week of May 2022.
5. Participants who complete the missions after the end of the Program Period are no longer eligible to earn the program reward.
6. To receive the program reward, participants’ Tonik Account must remain open and operational until the date crediting of the reward. Customers who close their Tonik Account before the reward is credited are deemed to have forfeited their participation and rewards in the program.
7. Tonik Digital Bank’s employees are not eligible to participate in this program.
8. Tonik reserves the right to cancel the participation of participants if any abuse, fraud, or proven suspicious activities are found, or if found to violate the Terms & Conditions of this program, the Tonik General Terms & Conditions, or any prevailing regulations of the Bangko Sentral ng Pilipinas.
9. By participating in this program, you have read, understood, and agreed to all applicable terms and conditions.
10. For more information, you can reach out to Tonik Customer Care through the chat feature in the Tonik application.

Frequently Asked Questions.

1. How do I know that I’ve successfully uploaded an ID?
   If you've just uploaded an ID, click the person icon on the main dashboard of the Tonik app. If you no longer see an account limit notification, then your ID upload is successful and your Tonik Account is verified.

 

2. I have uploaded my ID when I registered for my Tonik Account. Do I need to upload an ID again?
   If you have scanned your ID during your registration process, you do not need to reupload your ID or upload any other ID. Just to be safe, click the person icon on the main dashboard. If you no longer see an account limit notification, then your ID upload is successful and your Tonik Account is verified.

 

3. I have uploaded my ID before the start of the Program Period. Does this count?
   Yes, since you have successfully uploaded your ID before the start of the Program Period but have not received any funds from any source in your Tonik account then you may be considered as a Qualified Existing Customer. In this case, you only need to complete the remaining mission to top-up your Tonik Account. Just to be safe, click the person icon on the main dashboard. If you no longer see an account limit notification, then your ID upload is successful and your Tonik Account is verified.

 

4. I’ve already uploaded my ID during the registration/onboarding process, am I now entitled to receive the program rewards?
   No luv, you also have to top-up any amount to your Tonik account to complete the 2 missions!

 

5. Do I need to sign up for the program in order to participate?
   No, as long as you onboard during the Program Period or you are a Qualified Existing Customer, you can participate right away and complete the missions.

 

6. I onboarded before the start of the program; how will I know if I am a Qualified Existing Customer?
   Qualified Existing Customers are customers who onboarded before the Program Period and have never had/received any fund from any source in any of their account(s) in Tonik before the start of the program. Please expect to receive an SMS from Tonik. If you did not receive any SMS, kindly reach out to Tonik Customer Care through the chat feature in the Tonik application.

 

7. Why am I not a Qualified Existing Customer?
   We have some criteria in deciding who will be deemed Qualified Existing Customer, luv. One criterion to be a Qualified Existing Customer is that you should have never received any funds from any source to any of your Tonik account(s) before October 31, 2021.

 

8. I disbursed a loan offered by Tonik before the start of the program. Does that mean that my account has received fund disbursement?
   Yes, if you have accepted a loan offer before from Tonik, then your account is deemed to have received funds and you cannot participate in this program.

 

9. I have closed my Tonik Account before the start of the program, can I participate in this program if I reopen my Tonik Account?
   No, customers who have closed and reopened their Tonik Account are not eligible to participate in this program, even if you onboard during the program period or would otherwise be deemed as a Qualified Existing Customer.

 

10. Can I fulfill the top-up mission by asking someone to transfer fund to my Tonik Account from his/her Tonik Account?
    No, top-ups are only from sources outside of Tonik. You can top-up through PESONet transfers from other banks, or though other channels available in the top-up menu in the Tonik application: such as via other banks’ debit card, over-the-counter partners, online top-ups (Gcash, BDO Direct, BPI, Unionbank).

 

11. Can I fulfill the top-up mission by asking someone to contribute to my Group Stash?
    No, top-ups are only from sources outside of Tonik. You can top-up through PESONet transfers from other banks, or though other channels available in the top-up menu on the Tonik application: such as via other banks’ debit card, over-the-counter partners, online top-ups (Gcash, BDO Direct, BPI, Unionbank).

 

12. I accepted a loan during the program period. Does this count in fulfilling the top-up mission?
    No, top-ups are only from sources outside of Tonik. You can top-up through PESONet transfers from other banks, or though other channels available in the top-up menu in the Tonik application: such as via other banks’ debit-card, over-the-counter partners, online top-ups (Gcash, BDO Direct, BPI, Unionbank).

 

13. I received a cash reward from Tonik during the program period. Does this count in fulfilling the top-up mission?
    No, top-ups are only from sources outside of Tonik. You can top-up through PESONet transfers from other banks, or though other channels available in the top-up menu in the Tonik application: such as via other banks’ debit-card, over-the-counter partners, online top-ups (Gcash, BDO Direct, BPI, Unionbank).

 

14. I performed the PESONet transfer from another bank on April 30, 2022 after the cut-off time and the money will only be received by Tonik after April 30, 2022 according to my other bank. Does this count in fulfilling the top-up mission?
    No, to complete the top-up mission, you must ensure that the funds arrive in your Tonik Account on or before the end of the Program Period on April 30, 2022.

 

15. I uploaded my ID on April 30, 2022. Is it too late to complete the upload ID mission?
    If your ID was successfully accepted on April 30, 2022 and your account no longer has a balance limit on May 1, 2022, then we consider your uploading of ID to be successful.

     

    If you still see a balance limit in your User Profile on May 1, 2022, it means that we are still verifying your ID and your ID upload has not yet been successful by April 30, 2022.

     

    Please don’t wait until the last day to upload your ID, luv. We advise you to upload your ID earlier since the ID verification process may take up to 3 business days in case there is a need for manual verification.

 

16. I uploaded my ID on April 30, 2022. On May 1, 2022 I can still see information that my ID verification is still ongoing. Have I fulfilled the upload ID mission?
    No luv, unfortunately we only consider successful uploading of ID and this means that the verification process must have been completed by April 30, 2022.

     

    Luv, please don’t wait until the last day to upload your ID. We advise you to upload your ID earlier since the ID verification process may take up to 3 business days in case there is a need for manual verification.