What should I do if my BPI Online, UBP Online, GCash, RCBC Online, or Chinabank Online top up is not reflected in my Tonik Account yet?

Hey, luv! You see, our online cash-in channels can take one to two hours to confirm selected transactions. Now, if your cash-in amount has not been credit to your Tonik Account after two hours, please contact us through the chat feature in the Tonik App, or contact our Customer Care hotline at +63 2 5322 2645. We will confirm the status of your cash out with our payments provider, Xendit.

Super thanks for understanding! XOXO